Refund Policy
Last updated: June 30, 2026
This Refund Policy describes the conditions under which Synthrexa Peakar issues refunds for purchases made through fozaluy.pro. By completing a purchase, you confirm that you have read and agreed to the terms set out below.
1. General Principles
Synthrexa Peakar is committed to delivering high-quality online educational content in the field of business communication. We review refund requests fairly and on a case-by-case basis in accordance with this policy.
All refund requests must be submitted in writing to [email protected] and include the information specified in Section 5 of this document.
2. Eligibility for a Refund
2.1 Eligible Circumstances
You may be entitled to a full or partial refund in the following circumstances:
Technical failure — You were unable to access purchased content due to a verified technical fault on our platform and the issue was not resolved within five business days of your report.
Duplicate charge — Your payment method was charged more than once for the same order as a result of a processing error.
Content not delivered — You completed payment but access to the purchased course or lecture was never granted and the issue was not resolved within five business days.
Request within cooling-off period — You submit a refund request within 14 calendar days of purchase and have not accessed more than 10% of the purchased content.
2.2 Non-Eligible Circumstances
Refunds will not be issued in the following cases:
More than 14 calendar days have passed since the date of purchase.
You have accessed more than 10% of the course or lecture content.
The request is based solely on a change of personal preference or schedule.
You have already received a refund for the same product or a substantially similar product from us.
The purchase was made using a promotional code that explicitly stated a no-refund condition.
Violation of our Terms of Service led to suspension or termination of your account.
3. Refund Amounts
| Situation | Refund Amount |
|---|---|
| Request within 14 days, less than 10% content accessed | 100% of amount paid |
| Verified technical failure preventing access | 100% of amount paid |
| Duplicate charge confirmed | 100% of duplicated charge |
| Content not delivered, unresolved after 5 business days | 100% of amount paid |
| Partial use within cooling-off period (10%–30% accessed) | Reviewed individually — partial refund possible |
| Request outside 14-day window | Not eligible |
4. Processing Time
Once your refund request is received, we will acknowledge it within two business days. A decision will be communicated to you within seven business days of receipt of all required information.
Approved refunds are returned to the original payment method. The time required for the funds to appear in your account depends on your payment provider and may take between three and ten business days after we initiate the transfer.
We do not issue refunds in the form of cash, cryptocurrency, or alternative payment instruments unless the original transaction was completed through such a method.
5. How to Submit a Refund Request
To submit a refund request, send an email to [email protected] with the subject line Refund Request. Your message must include the following information:
Full name used at the time of registration.
Email address associated with your account.
Date of purchase.
Name of the course or lecture purchased.
Order or transaction reference number, if available.
A clear description of the reason for your request.
Any supporting evidence, such as screenshots of errors or payment confirmations, where applicable.
Incomplete requests may be delayed or declined. We reserve the right to request additional information before making a decision.
6. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Initiating a chargeback without first seeking resolution through our process may result in the suspension of your account pending investigation.
If a chargeback is filed, we reserve the right to provide the relevant transaction data and correspondence to the payment provider in order to contest the dispute.
7. Subscriptions and Recurring Payments
If your purchase involves a recurring subscription, you may cancel at any time through your account settings. Cancellation prevents future charges but does not automatically trigger a refund for the current billing period unless the request meets the eligibility criteria in Section 2.1.
Refunds for subscription payments are evaluated based on the date of the most recent charge and the extent of content accessed during that billing period.
8. Promotional and Discounted Purchases
Purchases made at a discounted price during a promotional period are subject to the same refund eligibility criteria as full-price purchases, unless the promotion explicitly stated otherwise at the time of purchase. Any applicable refund will be calculated based on the amount actually paid, not the standard list price.
9. Changes to This Policy
Synthrexa Peakar reserves the right to update or modify this Refund Policy at any time. Changes will take effect upon publication on this page. The date at the top of this document reflects when the policy was last revised. We recommend reviewing this page periodically. Continued use of our services after a policy change constitutes acceptance of the revised terms.
10. Contact
For questions about this Refund Policy or the status of a submitted request, please contact us: